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Wide-Format Inkjet Support
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Support Resources
Printer Reference and File Downloads - Download the latest firmware, Quick Start Guides, Reference Manuals, AutoCAD and Windows™ drivers for your Kodak and Encad products.
Printer Technical Bulletins - Up to date technical releases for Encad & Kodak Wide-Format Inkjet Printers.
Spare Parts Lists - Find the part numbers for the most common parts.
RIPs & ICC Profiles - View the list of software companies that provide RIP support for Encad & Kodak Wide-Format Inkjet Printers and download current ICC Profiles to ensure proper color matching.
Training - Learn how to effectively use your printer.
MSDS - Material Safety Data Sheets
RTL Test Image Downloads - Use these files to test specific problems with your printer as directed by Knowledge Base solutions or a Tech Support Representative.
Tech Support Utilities - Specialized utilities to help you with various printer issues.
Approvals & Certifications - Search certification agency databases.

Contact Information

US and Canadian Standard Tech Support - 877-362-2387

Our toll-free phone support is available FREE of charge to all U.S. and Canadian Kodak and Encad Wide-Format Inkjet printer owners with printer or supplies issues.

The Technical Support Response Center is open 6:00 a.m. to 5:00 p.m. PST, Monday through Friday.

Americas Support Contact (LAR/US&C) -
E-mail Customer Support (please submit questions in English only) for Latin/South America, US, and Canada

International Support Contacts -
E-mail Customer Support for Europe, Russia Middle East & Africa
E-mail Customer Support for Asia, India, & Australia