Printer Reference and File Downloads - Download the latest firmware, Quick Start Guides, Reference Manuals, AutoCAD and Windows™ drivers for your Kodak and Encad products.
	Printer Technical Bulletins - Up to date technical releases for Encad & Kodak Wide-Format Inkjet Printers.
	Spare Parts Lists - Find the part numbers for the most common parts.
	Media Technical Data Sheets - Find the correct printer settings for the media that you are using as well as other pertinent information from storage to lamination tips.
	RIPs & ICC Profiles - View the list of software companies that provide RIP support for Encad & Kodak Wide-Format Inkjet Printers and download current ICC Profiles to ensure proper color matching.
	Media Selector Tool - Sometimes, finding the right media can be tricky. For this reason, we've created a tool that can quickly help you determine which Kodak Media will work for your situation.
	Training - Learn how to effectively use your printer.
	MSDS - Material Safety Data Sheets
	RTL Test Image Downloads - Use these files to test specific problems with your printer as directed by Knowledge Base solutions or a Tech Support Representative.
	Tech Support Utilities - Specialized utilities to help you with various printer issues.
	Approvals & Certifications - Search certification agency databases.

	US and Canadian Standard Tech Support - 877-362-2387 Our toll-free phone support is available FREE of charge to all U.S. and Canadian Kodak and Encad Wide-Format Inkjet printer owners with printer or supplies issues. The Technical Support Response Center is open 7:00 a.m. to 4:00 p.m. PST, Monday through Friday.
	Americas Support Contact (LAR/US&C) - E-mail Customer Support (please submit questions in English only) for Latin/South America, US, and Canada
	International Support Contacts - E-mail Customer Support for Europe, Russia Middle East & Africa E-mail Customer Support for Asia, India, & Australia

Effective 3/1/09: The Cartridge Warranty Claim Procedure has changed. Please download and review the updated claim forms as well as delete your old forms from your hard drive. The names of the new forms end in 2009 to help distinguish them from the previous versions.

Claim Forms - United States
Cartridge Warranty Policy & Procedure for 300 dpi Printers
Cartridge Warranty Policy & Procedure for 600 dpi Printers
Cartridge Warranty Policy & Procedure for NovaJet 1000i and KODAK 1200i Printers

Claim Forms - Canada
Cartridge Warranty Policy & Procedure for 300 dpi Printers
Cartridge Warranty Policy & Procedure for 600 dpi Printers
Cartridge Warranty Policy & Procedure for NovaJet 1000i and KODAK 1200i Printers

Wide Format InkJet Printer Cleaning Kit

Minimize the major cause of printer downtime – a dirty printer!

• Increase Print Quality!
• Minimize Service Calls!
• Increase Productivity!

Call 800-431-7278 to order Part Number 218439-00

Wide-Format InkJet Printer Cleaning Kit_02222007.pdf

If it has been determined that your printer requires service, on-site service may be available for most Encad & Kodak Wide-Format Inkjet Printers. If your printer is under a standard first year manufacturer’s warranty or a valid service contract, there is no additional charge for servicing your printer.

If your printer is not under warranty, you may elect to have it repaired on a time and material basis. If you choose to have it serviced on a time and material basis you may, depending on your printer model, choose to:

Have it serviced at your place of business.

To discuss what your best service options may be, call 877-362-2387.